I turned on the microphone but don’t hear anything. What can I do?

Make sure your device is plugged in and activated on your computer or laptop. The volume should be set at an appropriate level. Speak into your microphone to test if the device is working properly. If the microphone icon turns green, this means that everything is OK.

Make sure you don’t have any other application running in the background that uses the camera and microphone (i.e. Skype, Facebook, WhatsApp, etc.), as this could interfere with ClickMeeting if both are running at the same time.

If your attendees are communicating that they cannot hear you, make sure your microphone is turned on in the webinar room (the green microphone icon). Plug in new external devices before opening your web browser and the webinar room. In most cases, you will need to refresh them to detect the new device(s).

Make sure the Presenters Only webinar mode is not enabled. In this mode, only presenters can hear and see each other, and the audio and video are not being recorded.

You can also refer to our Audio Video Manual to find more solutions. If this does not help, please contact our Customer Success Team.