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Getting Started

How is ClickMeeting different from competing products?

Unlike other platforms, our software doesn’t require installation. The organizer and attendees need only a Web browser and Internet access.

The platform is flexible and customizable to meet your needs.

For more information about our advantage over competitors, please click here.

What are the hardware requirements of ClickMeeting platform?

Requirements that must be met:

2 GHz dual-core processor or better (4-core preferable)

2 GB of RAM (4 GB or more recommended)

Operating systems such as Windows 8 (Windows 10 recommended), Mac OS 10.13 (the newest version recommended), Linux, Chrome OS

As ClickMeeting is a browser-based platform, it is required to use the latest official versions of Google Chrome, Mozilla Firefox, Safari, Edge, Opera.

In order to use the service (including participating in conferences) on certain mobile devices, it may be necessary to download a relevant app in the iTunes App Store or Google Play Store. To use the service in the full audio-video range during a conference, it is necessary to have a webcam, microphone, and headset or loudspeaker connected to and recognized by your device, and they should not be simultaneously used by another application.

How much bandwidth do I need for ClickMeeting?

Call type Attendee Presenter
Audio 256 kbps 512 kbps
Audio + video 512 kbps 1024 kbps
Audio + video + screen sharing 1024 kbps 2048 kbps
3 camera feeds 2048 kbps 3072 kbps
4 camera feeds 3072 kbps 4096 kbps
5 camera feeds 4096 kbps 5120 kbps
6 camera feeds 5120 kbps 6144 kbps
7 camera feeds 6144 kbps 7168 kbps

What file extensions can be converted in ClickMeeting?

File extensions that can be converted in ClickMeeting are: avi, mov, wmv, mpg, mpeg, mp4, mp4v, qtx, asf, m4v, m4u, m4e, mkv, ogv, ogm, ogx, qtm, qt, webm, wmx, mp3, wav, wma, pdf, ppt, key, odp, ppt, pdf, doc, pages, odt, xls, numbers, ods, png, jpg, txt, docx, xlsx, pptx.

How many video camera feeds can I have?

By default, you can have up to 4 video camera feeds during an event. If you require more, you can easily buy up to 3 extras. Simply log into your account, move the pointer to your name in the upper-right corner of the screen, and go to Account add-ons.

What is a webinar?

A webinar is a seminar conducted on the Internet (from web + seminar). Webinars are also called web conferences, video conferences or webcasts. They allow users in different parts of the world to see, hear and interact with the presenters, ask questions, respond to surveys, etc. Webinars are commonly used in sales, marketing, education sectors, or an employee’s training sessions.

What is a webinar and how does it work?

When organizing a webinar, we want to primarily reach a dispersed group of people and offer them specific content and knowledge. These can be sales leads or actual customers, as well as students, participants of training sessions or employees of huge companies with branches scattered around the country – or the world.

A webinar is much more than just a regular online meeting. It is a form of interactive marketing communication filled with multimedia, which has become a permanent part of the landscape of every industry operating on the Internet.

The core of an exemplary webinar is a presentation with valuable content for the meeting’s participants. These are presentation slides during which the organizer discusses a topic or video materials which the organizer can include in the webinar program.

Webinar and its interactivity

When answering the question, „What is a webinar?”, it is impossible not to pay attention to its functionality. On the one hand, they help to substitute a traditional meeting. On the other hand, they allow realistic and effective knowledge sharing.

  • Desktop Sharing – true magic provided by a high-tech webinar platform. With this feature, participants can see exactly what the organizer wants to present by sharing their entire screen or only a part of it.
  • Whiteboard – sometimes, it’s better to visualize a complicated process or topic. With this feature, the organizer can outline a chart or illustrate the ideas.
  • Surveys – the perfect way to check your webinar participants’ knowledge. The results serve as a source of knowledge and guidance for upcoming webinars.
  • Chat – an ideal tool created for building stronger relationships with your webinar participants and providing answers in real-time.

 

 

How to create a webinar?

To create a webinar, you need access to a webinar platform. You also need a device with a stable Internet connection (not necessarily a desktop or laptop computer) equipped with a microphone and camera to broadcast your voice and image.

What is the difference between the multiuser account and subaccounts?

A multiuser account allows you to use different login credentials for the same account. Subaccounts are separate accounts managed from the main account. Choose multiuser if you want to avoid confusion over login credentials. If you want your coworkers’ information and files to remain private, and you’d like them to have separate storage space and recording time allowances, go for the subaccounts.

How do I create an online meeting?

When you create a new event, it is a webinar by default. To turn it into an online meeting for up to 25 attendees, enter your webinar room and change the audio mode to Discussion mode. To return to the webinar format, switch from Discussion mode to Listen only mode.

Alternatively, you can choose the online meeting format while scheduling your event. Go to the Settings tab and scroll down to the bottom of the page. In the section Room type choose Meeting. And you’re ready to go.

What phone numbers are available for ClickMeeting events?

City Phone number
Ankara +90 (850) 455-1249
Berlin +49 (157) 3598-9002
Buenos Aires +54 (11) 5032-8127
Calgary +1 (587) 774-1365
Chicago +1 (312) 702-1380
Dublin +353 (76) 680-3062
Houston +1 (832) 706-2490
Johannesburg +27 (11) 568-0920
Kansas City +1 (816) 666-7600
København +45 (7) 873-0919
London +44 (20) 7048-4146
Madrid +34 (91) 084-0589
Melbourne +61 (3) 9021-6833
Mexico City DF +52 (55) 8526-2977
Moscow +7 (495) 669-4207
New York +1 (917) 338-1451
Oslo +47 (21) 953-760
Paris +33 (9) 7512-9519
Perth +61 (8) 6365-0440
Philadelphia +1 (267) 279-9000
Praha +420 (2) 3409-3808
San Francisco +1 (415) 697-0350
Seattle +1 (206) 453-2087
São Paulo +55 (11) 3230-2305
Tel Aviv +972 (3) 374-1866
Tokyo +81 (3) 4570-4339
Toronto +1 (647) 497-7729
Warsaw +48 (22) 307-8288
Zürich +41 (44) 508-7143

 

What do I get with my 30-day free trial account?

Your free trial account includes the following specification:

Maximum number of attendees in your webinar: 25 (But if you turn your event into a meeting, the limit is 5 attendees.)
Maximum number of presenters: 2
Maximum number of camera feeds: 4
Webinar recording space: 30 minutes
Storage space: 64 MB

 

What is the multiuser feature?

The multiuser feature allows you to have multiple users on the same account. Co-workers, employees, or contractors can log into your account using their own credentials, and create and host their own events on your account.

Please note that the multiuser feature doesn’t allow you to host more than one event at the same time. For that, you’ll need to purchase an Additional Room Session in the account add-ons.

If you need privacy for the users on your account, purchase a subaccount. Each person gets their own storage space and recording time allowances and can keep their files and information private.

 

How many events can I run at the same time?

By default in all account types, you can run only one event at a time. If you wish to host multiple events at the same time, you need to purchase additional room sessions from the account add-ons menu.

What type of camera can I use?

ClickMeeting works with all the laptops’ built-in cameras, and most of the web cameras. More advanced ones may need installing more software or hardware. You can test your camera compatibility by using our Free Trial Account.

What is the Unsplash service and do I need to create an account?

Unsplash is a free online service that shares stock photography under the Unsplash License. You can choose from hundreds of high-quality pictures on the website. Use them as webinar page background pictures for your webinar room, registration page, profile page, webinar login page, on-demand webinar page, and the thank-you page.

You are not required to create an Unsplash account to use their stock images within ClickMeeting.

How does the Unsplash service work?

Log into your ClickMeeting account, hover the pointer over your name and go to your Appearance Settings > General. Accept the Unsplash Terms of Service, go to the Search field above the photo samples, and put in keywords (English only).

Scroll down the gallery to find your ideal photo. The new photo will be visible on all your webinar pages, including the webinar room, registration page, profile page, webinar login page, on-demand webinar page, and the thank-you page.

Each picture contains the name of the photographer. After clicking on it, you will be redirected to their personal page to give them credit for their professional work.

Billing

How can I convert my account from free-trial to paid?

When you log in to your account, the Upgrade now button will be displayed at the top of the screen. Click it, choose your service package, and click Continue. Then enter your billing details and click Upgrade account.

How much does ClickMeeting cost?

The price is based on the maximum number of attendees at any one event. Full details are available on the pricing page.

We offer a 20% discount if you purchase an annual plan. We also offer discounts for nonprofit organizations. To learn more about the discounts for nonprofits, please contact us at: billing@clickmeeting.com.

How can I pay for ClickMeeting?

We accept all major credit cards including VISA, MasterCard, and American Express.

In countries where access to credit cards is limited, we accept payments via PayPal.

Where can I see which plan I’m on?

To view your current plan details, log in to your account and move the pointer to your name in the upper-right corner of the screen. In the Account details section look for Plan size.

How do I upgrade my ClickMeeting plan?

To upgrade your plan at any time, log in to your account and move the pointer to your name in the upper right corner of the screen. From the drop down menu select Billing details and click the Upgrade button.

Can I downgrade my ClickMeeting plan?

Yes, you can downgrade your plan to any paid plan currently available, starting with your next subscription period. To downgrade, please contact our Customer Success Team.

Please note that it is not possible to downgrade from a paid plan to a free trial.

Please also note that downgrading your account will result in the voidance of all your promo-codes.

How do I cancel my account?

To cancel your account, log in and move the pointer to your name in the upper right corner of the screen. From the drop-down menu select Billing details and click Cancel Account.

What is the ClickMeeting refund policy?

Because ClickMeeting is a pay-as-you-go service, we do not offer refunds. Instead, we provide a 30-day free trial, with no credit card required for sign-up. This gives you a zero-risk way to try ClickMeeting before purchasing it.

We do not issue refunds, even if you cancel immediately after your credit card is charged for the new billing period. For example, if we charge your credit card on August 10, and you cancel your account on August 15, you are still responsible for paying for the entire month (or year, if you have selected an annual plan.) No subsequent charges are applied to your credit card, but the amounts already charged are not refunded.

We treat all customers equally, so we do not make exceptions to this policy.

How do I create a subaccount?

Click your name in the upper right corner of the screen and go to Account add-ons. Click Subaccounts, choose the type and quantity of subaccounts you want to purchase, and click Buy. You’ll be charged a prorated amount for the current period and the monthly rate from then on.

How am I being charged for my subaccounts?

When you buy a subaccount, we charge you a prorated amount for the number of days left before the end of your billing period. Example: your billing period ends on the 15th of each month, and you purchase a subaccount on the 23rd. We will charge you proportionally for the period from 23rd to 15th, and the monthly rate from then on.

How do I cancel a subaccount?

Click your name in the upper right corner of the screen, go to Subaccounts, and click Manage my add-ons in the upper right corner. Assigned and activated subaccounts are shown in white; unassigned and inactivated accounts are shown in gray. Click Decrease beside a package and click Cancel beside the subaccounts you no longer need.

A canceled subaccount remains active until the end of the billing period, as shown on the bar. After that date, the canceled subaccounts will be deleted, all data will be deleted, and you will no longer be charged. This action cannot be undone.

How do I add funds to my account balance?

To add funds to your account, go to your account settings in the upper right corner of the screen, choose billing details, and click Buy more beside your account balance. Then select or enter the amount and click Pay. Your credit card will be charged accordingly.

Where can I see details of my toll-free transactions?

To see details of a transaction, go to Billing details in the upper right corner of the screen and choose Transactions history . Then find the session you want to view, click Actions , and choose Details . You’ll see the phone numbers your attendees used and the cost. For a detailed list of all dial-ins for a particular event, go to Actions and choose CDR .

At any time, you can check the toll-free usage of a particular event by viewing the event statistics.

Can I suspend my account?

If you do not intend to use your account in the near future, you can freeze it for up to 90 days. During the freeze, your account will be inactive and you will not be charged for it. You can unfreeze the account at any time by logging in, or the account will unfreeze automatically after 90 days. To freeze your account, go to your account Billing Details and click Cancel Account. Then proceed to step 2 of 3. Your account will remain active until the end of your current billing cycle and will then freeze.

 

Getting ready for the event

How do I schedule an event?

Go to the Schedule tab and click Schedule event on the right-hand side of the screen. Next, choose a name for your room and use the drop-down calendar to specify the date. Make sure the time zone setting on the right is correct.

Choose Access type. You can create events that are Open to all, Password protected, or Token protected. When logging in to token-protected meetings, attendees need individually assigned tokens, which are sent automatically with invitations.

In the Rebranding and Waiting room tabs, you can change the layout and branding of your webinar and waiting rooms, as well as the agenda and the lobby message displayed to attendees while they wait for the event to start.

If you enable Registration for your event, you’ll know in advance how many people want to take part. To capture additional information, go to the Registration tab and choose the details you require.

After choosing your settings, don’t forget to Save event.

How do I invite attendees to my event?

If the event hasn’t started yet, you can invite attendees in the Schedule tab by clicking Actions → Invite beside the event name. Next, choose Participants. Copy and paste email addresses: add them one at a time or select them from your address book or contact groups.

If the event is already running, invite attendees by clicking the Invite button on the Attendee List pod in your webinar room.

Is it possible to limit access to an event room?

Yes, you can create password- or token-protected event rooms, so only participants with the password or token can join. To set a password or token, click Actions → Edit to the right of the room name. Choose access type – Password or Token – and click Save event.

The password is the same for all participants. For token-protected events, each participant receives a unique token that only one person can use to enter the event.

If you choose token protection for your event, we recommend that you disable the phone gateway as token protection will not work with it.

Can attendees register for my events?

Yes they can, but you need to enable it when creating an event. Go to the Registration tab and turn the registration button to the On position. First name, last name and email address are required by default. If you want to add a new element from the list on the right-hand side, click it and drag and drop onto the registration page layout.

In order to obtain the room URL, your invitees need to find the invitation to registration in their mailbox and follow the link to the registration form. Once they have registered, they will receive the confirmation message with the room URL.

If you enable Registration, you’ll know in advance how many people want to participate, so you can capture any additional information you need.

How do I embed an event room on my website?

To the right of the room name in the Schedule tab go to Actions, choose Details, and go to the Embed tab. You’ll find code you can copy and paste into your website.

 

How do I reschedule an event?

Go to the Schedule tab and click Actions → Edit to the right of the room name. You can adjust the event time and other settings. Don’t forget to save it!

How do I re-send an invitation?

To the right of the room name in the Schedule tab, go to Actions, choose Details, go to the Invitation tab, and click Re-send beside the invitee(s) name(s).

Any time you edit an event, the system prompts you with the option of re-sending the invitation.

How do I assign a subaccount?

To assign a new subaccount, click your name in the upper right corner of the screen and go to Subaccounts. Click Add new subaccount and enter the page name, user name, and email address. Choose the package size for the new subaccount and click to confirm. The subaccount has been created but is not active yet.

How do I activate a subaccount?

Once a subaccount is created, the system sends an activation email to the email address you provided. When the recipient follows the link and creates a password, the subaccount is fully functional and ready to use.

How do I manage my subaccounts?

Click your name in the upper right corner of the screen and go to Subaccounts. Here you can see your assigned and activated subaccounts. You can log into them, change their package size, or delete them. You can also assign new subaccounts here.

For more options go to Manage my add-ons in the upper right corner of the screen.

How do I reassign a subaccount?

To reassign a subaccount, just delete the assigned user and create a new one. Please note that deleting a user also deletes the user’s data. This action cannot be undone.

How can I find out how much my toll-free minutes will cost?

When scheduling a new event, click Show details to calculate the cost of your toll-free minutes. Enter the number of expected attendees and the duration of the event into the calculator form.

At the end of your event, you will be charged for toll-free minutes used. If the funds in your account are not sufficient, the difference will be charged to your credit card.

How do I enable toll-free minutes?

To enable toll-free minutes, move the toll-free slider to the On position. If a pop-up message asks you to enable the phone gateway, click OK .

Please remember that you can also enable toll-free minutes from your webinar room while the event is in progress. Simply go to the Room settings and move the toll-free slider to the On position.

How do I change the language interface that appears in my event room recordings?

When you record your event, the system captures the default language interface you’ve chosen in your account language settings. To record your event with a language interface different from your default setting, you need to change it in the webinar room before you click the REC button (or the Ad hoc event button for events with Recording Auto-Start enabled).

Example: Your default language is Spanish, but you want the recording to show the German interface. First, enter your event room and change the language from Spanish to German. Second, click REC (or the Ad hoc event button for events with the Recording Auto-Start enabled).

Please note: Changing the event room language interface while recording will not change it on the recording. You need to stop the recording, change the language, and start recording again.

I encounter problems when I import *.xls or *.csv files into ClickMeeting. How can I fix this?

Your .xls and .csv files are encoded by default using Windows encoding. This is what causes your problems.

Here’s how to correct the problem by encoding your file using UTF-8. While editing your file in Microsoft Excel, go to File > Save as, click Tools in the bottom right corner of the window, and choose Web options. Another pop-up will appear. Go to the Coding tab and, under Save this document as, choose Unicode (UTF-8). Click OK and Save. Now import your file into ClickMeeting again.

During an event

How do I start an event?

Log in to your account, go to the Schedule tab, and click Join beside the event name. Your room will load instantly. Then click Start event.

How do I join an event?

You’ll need the URL of the webinar room. Simply click it or paste it into the browser address bar to go to the room.

If you don’t have the link, you can access the event at clickmeeting.com. Click Join webinar and provide the ID of the event you wish to attend.

How do I join an event from an iPad, iPhone or Android device?

Launch your ClickMeeting mobile application.

If you are using a tablet, choose I’m a Participant or I’m a Host. Then enter Meeting ID, click Join, provide your name and email address, and again click Join.

If you are using a smartphone, the Participant tab is displayed by default. To change to Host, simply change the tab. Enter meeting ID, your name and email address, and click Join.

How do I set up my camera and sound?

After you log in to the webinar room, click the A/V Settings at the top of the window. Move the switch by Use Microphone and Use Camera to the ON position and choose your devices (alternatively, you can Use Avatar instead of video).

Depending on your pricing plan, you can also change your video quality from standard to high definition. If a pop-up window appears, click Allow to allow access to your equipment.

What are Webinar Modes and how are they used?

Webinar modes are predefined settings that give you more control over the event:

  1. Presenters only – used when there is more than one presenter. Turning on this mode allows presenters to speak to each other and not be heard by the participants. Please note that when you change the conference mode in your event to Presenters only, your audio and video are not being recorded.
  2. Listen only – only the presenter(s) can speak. Your audience can listen to the presentation but can’t ask questions. This is the default mode for your events.
  3. Discussion – allows attendees to speak to you and to each other. Choosing this mode turns your webinar into an online meeting. To turn your event back into a webinar, choose the Listen only mode. NOTE: Discussion mode is available only for events with up to 25 attendees.

Please note that changing the audio mode will mute all the other presenters (if there is more than one). The presenters will need to enable their microphone again.

 

How do I record an event?

Click the REC button at the top of the webinar room window. A flashing red light indicates the event is being recorded. Please be aware of your recording space limitation, which is based on your service package. Find out how much recording space comes with your service package here.

If you have used up all of your recording space, and your event hasn’t ended yet – don’t worry. The system allows you to continue recording until your event ends.

Note: when you change the conference mode in your event to Presenters only, your audio and video are not being recorded.

Can I email a recorded event?

Not directly. You can download it to your disk and send it to your attendees. Alternatively, you can export it to your Dropbox account and then send the link via email.

Can I enable camera and microphone for an attendee?

Yes. To allow someone to speak and broadcast video, click the person’s name on the Attendees list and choose Turn mic on and Turn camera on. The person will be able to broadcast both audio and video.

Can I play a video for my attendees?

Yes, there are two methods:

  1. Use the YouTube feature in the Dashboard on the left-hand side of the webinar room to play any video hosted on YouTube.
  2. Upload one or more videos into the Presentation feature available in the Dashboard. To play an uploaded video during an event, click the Presentation icon in the Dashboard and choose the video.

How can I share my screen?

First, install our desktop sharing application. Click here to download it on your computer with Mac OS system or here with Windows system.

Go to the menu on the left in your webinar room and click on the Desktop sharing icon. Screen sharing application will launch automatically and be ready to use. You can share your full screenscreen area or selected application.

Please note that Desktop Sharing is available only on platforms that support Adobe AIR, i.e. MS Windows and Mac OSX. Desktop Sharing does not work on Linux or Chromebooks. Please note that on iPhone and iPad devices you can only watch a shared screen, but you are not able to share the screen yourself.

 

Can my attendees collaborate during the event?

Yes, by using the whiteboard tool. Click the Whiteboard icon in the Dashboard on the left-hand side of the webinar room and then check the Collaborate box in at the bottom of the screen. Your attendees can now draw or make notes together.

How can I enable or disable chat?

Click the options icon in the lower-right corner of the chat window (“wheel”) and move the slider beside Enable for participants to the ON/OFF position.

How do I use simultaneous chat translation?

Click the options icon in the lower-right corner of the chat window (“wheel”) and select language by Translations. Your chat will be automatically translated whenever a new message is posted in the chat pod.

Can I poll/test my audience?

Yes. Click the Surveys icon in the Dashboard on the left-hand side of the webinar room. Then click Create survey. Give your survey a name, select Poll or Test, and Start adding questions. Type your question, choose whether it is single-choice, multiple-choice or short-answer, then add answers (these can include images). Once you finish adding your questions, click Finish and save.

To use your survey during an event, click the Polls icon in the Dashboard and click the poll name to open it.

Can I use an avatar instead of a camera feed?

Yes. In the A/V Settings at the top of the webinar room window move the slider by Use avatar to the ON position, choose an avatar and click Apply. To upload your own avatar, click the plus icon, find the file you want to use and click Open. Then confirm your choice by clicking Done.

How do I end an event?

Click the End event button at the top right of the webinar window. Choose Exit myself to leave the room and keep it open for attendees who are still downloading files, chatting or reviewing media. Choose End session to close the event for all attendees.

Can my attendees dial into my events?

Of course! The dial in numbers are always included in the event invitation.

When setting up your event, you can choose the country your attendees will be dialling from. If you choose nothing, we will send recommended phone numbers for each attendee.

How do my attendees know they can dial into my event?

Your invitees will see the dial in numbers in their invitations.

When setting up your event, you can choose the country your attendees will be dialling from. If you choose nothing, we will send recommended phone numbers for each attendee.

How to record a webinar?

To record a webinar, your webinar solution needs to have a recording feature for capturing whatever is going on in your webinar room (please note that not all webinar solutions offer this feature). You also need a microphone and a webcam to capture your voice and image.

If you choose ClickMeeting, recording your webinar will require only one click in your webinar room. And after your recording is completed you can easily trim it using the tool provided in your account panel.

Does the video quality differ in MyWebinars and MyWebinars Pro packages?

Yes, it does. In MyWebinars Pro packages, we offer high-definition video, compared to MyWebinars where we offer standard definition.

The word “high-definition” refers to a method of presenting a picture with definition that is superior to standard.

The HD offered is the best possible configuration for the image quality, hardware, and broadband requirements for most webinar attendees and provides seamless webinars.

hd

How do I use the dial pad while attending an event by phone?

If you are attending an event as a Participant, your dial pad options are:

0 – hear the help menu
1 – mute/unmute yourself
4 – turn music on/off while waiting
5 – ask a question

Please note that for now you can not dial into the webinar room as a Presenter.

What is the Call To Action feature and how does it work?

The Call To Action feature is a customizable pop-up you can display at any time during your webinar. It includes a message and a button to redirect attendees to a custom web page. It’s a great way to capitalize on audience engagement, present an external source, or make instant sales.

To set up this feature, go to the Dashboard and click the Call to action icon.

 

 

 

 

 

 

 

 

 

 

 

Enter a description of the action you want your audience to take (up to 54 characters with spaces) [1] and the text to display on the button [2]. Add the URL of the custom web page for audience redirect [3]. You can also specify how long the pop-up will appear [4]. When you’re done, click Create [5].

 

 

 

 

 

 

 

 

 

 

 

To disable the pop-up at any time, click Close on the right.

Watch a video tutorial to see how it works.

How does the integration with YouTube work?

The YouTube integration allows you to do two things: 1. find and play any video content during your event without leaving the webinar room, 2. export your recorded webinar directly to your YouTube channel.

How do I enable the integration with YouTube?

Go to the Settings in your account panel and enter the Integrations tab. Next, choose YouTube integration and click Authorize. You’ll be asked to provide your YouTube credentials. Once you submit it, your integration will be enabled.

How do I publish a webinar recording on my YouTube channel?

Go to your Storage and choose Recordings. Next, click Actions next to the recording you’d like to export and then click YouTube. Your file will be published automatically on your YouTube channel. After the upload is complete, you’ll receive a private message in your ClickMeeting inbox. Please note that your uploaded video is not public by default. To make it public, you need to change it manually in the video details. You can access all your videos on this page.

 

What does it mean that the audio and video pod is floating?

It means that you or your attendees can unpin the pod and pin it in your preferred location for better focus.

Please note that you cannot maximize the audio and video pod to the full screen. To enable it in the main presentation window, go to the Dashboard and enable AV View.

What is the Question Mode and how do I use it?

The Question Mode allows you to add selected chat messages to the question list to be answered later in the event. When the time is right, you can publish the questions in the main window to focus your attendee’s attention while you answer them.

When typing questions, attendees can mark them with the question mark icon. These questions will be added to the question list in a separate tab. If your attendees fail to mark them, you can do it yourself by choosing the Question Mode from the Dashboard and clicking Mark as Question by the selected question on the chat. When you want to start answering these questions, go to the Question Mode in the Dashboard and click Show Question List. Next, choose a specific question from the list and click Publish. The selected question will be displayed in the main window for you to answer.

To end question mode, click Close Question Mode at the bottom left corner of the screen.

What info can be found in the My Info tab?

In the My Info tab you and your attendees can find all the details related to your event: the date and time, URL, PINs for mobile and phone access Additionally, you have the option to buy more add-ons, contact our Support Team via Live Chat, lock the webinar room and finish the event.

How do I configure the Stream on YouTube for the first time?

Please log into your YouTube account and hover the pointer to your name in the right corner.

Please choose the Creator Studio and then click on Live Streaming > Stream now option.

Please note that the process of getting access to Live Streaming may take up to 24 hours.

How long is the streaming key valid?

The streaming keys are valid for 5 days. After this time, you would want to copy and paste new streaming keys in order to be able to broadcast your webinars on YouTube or Facebook.

Will my live streams on Facebook or YouTube be recorded?

The webinars will be recorded on YouTube or Facebook even if you do not initiate the recorder within the ClickMeeting platform.

The video will be available on your Facebook wall or YouTube panel. The video will be either public or private depending on the settings in your Facebook or YouTube account.

After an event

What can I view in my Statistics?

You can view details of your events and attendees: total number of events broken down by month, total number of meetings and webinars, how many attended, where they were from, and what devices they used to access your event. You can also view details of each attendee: their email address, duration of their attendance, browser used, location, their event rating, and polling statistics.

How do I send thank-you notes to attendees?

ClickMeeting automatically redirects attendees to a thank-you page after the event ends. You can choose any web page. After the event, ClickMeeting also sends an automatic thank-you email to each participant (its content can’t be customized at present).

Can I keep track of my events history?

Yes, details of all your events are saved in your account. To look them up at any time, go to the Timeline tab. Your events are displayed in chronological order with the most-recent on top.

Can ClickMeeting be integrated with social media platforms or external services?

Of course! You can connect ClickMeeting with Facebook, Flickr, Gmail, Google Calendar, Google Chrome, HubSpot, iCal, iWork, LinkedIn, Moodle, MS Office, Salesforce, Slack, YouTube, Twitter.

To get started, log into your account, click your name in the upper-right corner and choose Account Settings. Next, go to the Integrations tab and click an app to start integrating it. Or go to ClickMeeting App Center to download a plug-in.

How do I delete a subaccount?

To delete a subaccount, click your name in the upper right corner of the screen and choose Subaccounts. Click Actions beside a subaccount and choose Delete user. Please note that deleting a subaccount will also delete all data related to it. This action cannot be undone.

Please remember that deleting a subaccount is not the same as canceling it.

How much storage space do I have?

Depending on your pricing plan, you can store from 128 MB up to 1 GB of files. To find out how much space you have remaining, please go to the Presentations area in the Storage tab of your account panel.

Please note: the size of a single file can’t exceed 500 MB.

Please also note: if you’re about to run out of storage space but still have at least 1 MB left, you can upload a file not larger than 500 MB and exceed your allowance. However, you will not be able to upload any more files after that.

Can I buy more storage space?

Of course! Simply go to Storage in the Add-ons section of your account settings or go to File Storage in the Extras section of your webinar room.

But before you do that, go through all your files and delete the ones you no longer need (download them before deleting, if necessary.) Also, consider uploading the videos you want to share to YouTube and use our easy integration to show them to your attendees in your webinar room. You can also integrate your ClickMeeting account with DropBox and use it as an extension of your storage space.

How do I change my email signature?

By default, all emails sent from your ClickMeeting account are signed by the ClickMeeting Team. To change to a custom signature, go to your Account Settings and click the Personal details tab. Next, hover above the Signature and click Edit. Then type your signature and click Save.

Security

How does ClickMeeting work with firewalls?

For optimal use we recommend outbound configurations via TCP ports 1935, 80 and 443.

If you wish to organize an event using WebRTC audio-video technology, please make sure that the TCP/UDP port 443 is open.

For optimal use, make sure that UDP is open for all IP addresses available in this document.

How do I change my password?

To change your password, log in to your account and go to your name in the upper right corner of the screen. From the drop-down menu select Account details, go to Change password and click Reset password. A link will be sent to your email address. Follow the instructions to change your password.

Troubleshooting

Why is the file I’m uploading to storage stuck on 100%?

There may be a delay in refreshing the progress bar. If this persists, and refreshing the site has no effect, try removing the file by clicking the Delete link on the right-hand side. If this doesn’t work, wait a few minutes and use the Upload file button again. If the same thing happens, please contact our Customer Success Team.

I turned on the microphone but don’t hear anything. What can I do?

Make sure your device is plugged in and activated on your computer or laptop. The volume should be set at an appropriate level. Speak into your microphone to test if the device is working properly. If the microphone icon turns green, this means that everything is OK.

Make sure you don’t have any other application running in the background that uses the camera and microphone (i.e. Skype, Facebook, WhatsApp, etc.), as this could interfere with ClickMeeting if both are running at the same time.

If your attendees are communicating that they cannot hear you, make sure your microphone is turned on in the webinar room (the green microphone icon). Plug in new external devices before opening your web browser and the webinar room. In most cases, you will need to refresh them to detect the new device(s).

Make sure the Presenters Only webinar mode is not enabled. In this mode, only presenters can hear and see each other, and the audio and video are not being recorded.

You can also refer to our Audio Video Manual to find more solutions. If this does not help, please contact our Customer Success Team.

Why do I hear an echo when I speak?

If you or your attendees hear an echo in the webinar room, it may be caused by the device you are using. This happens when multiple people are speaking during the webinar and at least one of them is using loudspeakers in their hardware configuration. In this scenario, audio from the computer’s loudspeakers is caught by the microphone and played back to the webinar, causing the feedback issue (echo).

You can fix this by having all of your speakers use headphones or dedicated headsets.

The audio/video is breaking up. What can I do?

If your audio seems to be choppy or breaking up, make sure your Internet connection is stable enough or available bandwidth is sufficient to properly stream the audio and video. Check if any apps are running in the background and switch them off. Focus especially on applications that have auto-update settings or typical download manager apps for any files that might be downloaded/uploaded during your webinar.

Try to limit the bandwidth usage in your webinar room by turning off the screen sharing application or inactive users’ cameras (instead upload a photo or set up an avatar). Use an Ethernet connection rather than Wi-Fi, and use private network whenever possible.

Restart the computer and router if the steps above do not solve the problem or contact our Customer Success Team.

GDPR

What is GDPR?

The abbreviation GDPR refers to the legal act adopted by the European Union that regulates the principles of personal data protection, which came into force on May 25, 2018. The act aims to ensure an appropriate level of personal data protection of individuals and harmonize the rules regarding data processing in the EU. It applies to every company providing services to EU citizens, even if it is not based in the EU.

Is ClickMeeting required to comply GDPR?

As a company operating under Polish law, ClickMeeting is required to implement and comply with GDPR, like any company that stores or processes the personal data of EU citizens and markets services or products to those citizens, even if the company does not have a business location in the EU.

What does ClickMeeting do to comply with GDPR?

In order to ensure compliance of our activities with GDPR we have audited the entire organization, introduced appropriate technological solutions in the service we offer, changed our internal policies, reviewed and renegotiated our agreements with data processors. We regularly train our employees and constantly monitor the current standards to ensure the highest data processing security, making appropriate changes in our organization when necessary.

Does ClickMeeting process any personal data?

Yes, ClickMeeting participates in the processing of personal data, both as a data controller (of ClickMeeting customer data) and as a processor (of customer webinar participants).

Does ClickMeeting collect personal data correctly?

At ClickMeeting we care about your privacy and do everything to protect personal data we process. We use appropriate technological and physical security measures to protect your personal data and ensure compliance with the law. For more information regarding the processing of your personal data, see our Privacy Policy available here.

I am a ClickMeeting customer. Who is the controller (owner) of my personal data?

ClickMeeting is the data controller as regards personal data of its customers and it processes such data primarily in order to provide access to the ClickMeeting platform. For more information regarding the purpose and scope of data processing, as well as the ways in which your personal data is processed by ClickMeeting, see our Privacy Policy available here.

Does ClickMeeting conclude data processing agreements?

Yes, because ClickMeeting is a data processor for the personal data of webinar attendees, we create data processing agreements between ClickMeeting and our customers. GDPR specifies the duty to conclude such agreements and standard provisions to include.

Does ClickMeeting use sub-processors in the course of providing the service and the processing of personal data entrusted by its customers?

Yes, as it is necessary for the implementation of our services. ClickMeeting is a global company that allows you to use the service almost anywhere in the world. Primarily because of that, ClickMeeting engages other entities in the course of providing the service to which it further entrusts the processing of personal data received from customers. This means that there occurs the so-called personal data sub-processing.

A complete list of our subprocessors can be found here.

HTML5 (WebRTC)

What technology does ClickMeeting use?

The audio-video technology that ClickMeeting uses is HTML5 technology and WebRTC. It is the highest HTML5 standard that connects the browser with ClickMeeting in real time.

This technology not only makes your work with the application smooth and much more comfortable but above all – delivers your webinar audience razor-sharp audio-video quality.

What browsers support the WebRTC technology?

At this moment, you can use the WebRTC technology with the latest versions of web browsers like Google Chrome, Opera, Safari, Mozilla Firefox, Edge. Those browsers support the new audio-video technology entirely. We strongly recommend choosing Google Chrome, because this browser is the most advanced in terms of integrating with the WebRTC technology.

Paid Webinars

How can I charge for my webinars hosted on ClickMeeting?

First, integrate your paid ClickMeeting account with PayPal. Please note that PayPal has a different policy in each country due to various specifications of its market. The customers are able to benefit from PayPal account to the extent determined by PayPal for these countries.

Now, when scheduling an event, you can choose a Paid access type and enter the fee that your attendees should pay to obtain the access to your live webinar.

Please note that the current limits for the event ticket of each of the currency are listed below:

Currency Limit
USD 1000
EUR 1000
GBP 1000
PLN 4000
RUB 100000
AUD 1500
CAD 1500
CZK 23000
DKK 6500
HKD 10000
ILS 37000
MXN 20000
NOK 8500
NZD 1500
PHP 53000
SGD 1400
SEK 9000
CHF 1000
THB 33000

Where can I see who paid for the event?

Go to your event and select the Paid Event tab. You will see all the attendees with their payment status. From here, you can manually Confirm or Reject each attendee.

How can I integrate with PayPal?

Go to the settings in your account panel and select the Integrations tab. Then authorize the integration and follow three steps.

  1. Click “here” and log into your PayPal account.
  2. Paste “paidaccess_api1.clickmeeting.com” into Third Party Permission field and click Lookup.
  3. Mark “Use Express Checkout to process payments” (first position on the list) and click Add.

This authorization process needs to be done only once.

If you don’t have the PayPal account yet, please click here to create it and benefit from the integration!

Please note that PayPal has a different policy in each country due to various specifications of its market. The customers are able to benefit from PayPal account to the extent determined by PayPal for these countries.

Is the PayPal integration free?

Yes, if you have the paid ClickMeeting account you can benefit from the integration without extra costs. However, please note that PayPal applies charges. Learn more here.

How do I receive payments from the attendees?

The payments are directly transferred into your PayPal account. From there you can transfer it onto your bank account linked with the service. However, first read how to activate receiving payments.

Recordings

How can I record my event?

First, you need to create an event and record it. You have two options to record your webinar: 

– Go to the upper right corner in your Account Panel and choose Account Settings from the drop-down menu. Then go to the Advanced Setting tab and click the Recording Auto-Start checkbox. Then, click “Save,” and now all your events will be recorded automatically. 

– Create an event and click the “Rec” button on the top bar in the webinar room. 

The second step you need to take is after the webinar. Go back to your Account Panel. Click on “Storage” in the upper right corner of your screen. Then choose “Recordings” from the drop-down menu. Pick an event from the list, click “actions” on the right-hand side, and select “publish”. 

Now you are ready to send it to your attendees.

How do I send the recording of the event to my attendees?

Click on “Storage” in the upper right corner of Account Panel. Then choose “Recordings” from the drop-down menu. Pick an event from the list, click “actions” on the right-hand side, and select “publish”. 

You will see an “Ok, it’s on” pop-up with a “send” button. As soon as you click the “Send” button in the “Ok, it’s on” pop-up, your attendees will receive an email with the link to your on-demand recordings.

How can I grow my leads with recorded events?

Sharing a recorded event can open a new way to build your lead base. When you share it with your social media and other channels, you can reach potential clients. To get access to your recorded webinar, they will have to enter their email address in a special pop-up that will come up. They will get a link to your recording, and you will have their emails in your lead base. It’s a win-win situation. 

Where can I check the list of leads of my shared recorded events?

Click on “Contacts” in the upper right corner of Account Panel. Choose the “Address Book” from the drop-down menu. Now click the “My groups” tab on the left-hand-side menu. You will see a list of your webinar groups. By clicking on any of them, you will get a list of viewers with all of their details, in the middle of your screen. 

Can I share my recording with social media?

Yes! You can share your webinar recording with LinkedIn, Twitter, and Facebook using the share buttons in Publication Details. To do that, you need to click “Storage” in the upper right corner of your Account Panel and choose “Recordings” from the drop-down menu. You will see the “Actions” button on the right side of the recording. In the drop-down menu, you will find the “Publication Details. 

Automated Webinars

What is the Automated Webinar and how does it differ from the On-Demand Webinar?

The Automated Webinar is an event, which is scheduled to start and run automatically at a particular time with or without you or your presenter being present. You, as the host, can decide what components you would like to present during the webinar – pre-recorded video, presentation or 3rd party program recordings, pre-prepared Call-To-Action button, or survey.

Please note that attendees would want to join your Automated Webinar at the specified time so that they do not miss the beginning of your event.

The On-Demand Webinar is a form of a pre-recorded webinar, that will enable your attendees to join the event whenever and wherever they want. After recording your webinar, you can send it to your participants, and they will have unlimited access to your event.

How do I set up an Automated Webinar?

Log into your account and schedule your event. In the Room Type section, choose “Automated”, provide the title, and set up the date and time.

Decide which components should be added to your webinar – the pre-recorded video, presentation or 3rd party program recordings, survey, custom Call-To-Action button or chat box. Make sure all your components are ready in advance!

How do I manage the Automated Webinar Timeline?

The Automated Webinar Timeline is divided into two horizontal sections. With this tool you can easily arrange:

  • the sequence of the files, and
  • the time when they should be displayed during the webinar.

The uploaded sections will be available as colorful buttons on the Automated Webinar Timeline. You can easily manage those buttons.

  • You can drag and drop them wherever you want them to be in the webinar.
  • You can decide how long they are by clicking on them and dragging them left or right to make them longer or shorter.

A pop-up window will also be displayed after adding each component where you can manually set up the display length of each section. If you decide not to show a particular section, you can delete it.

Please note that you can manage the Call-To-Action button and display it at any time (before, after or in the middle of any other component).

Remember to save the adjustments when you are finished setting up your Automated Webinar. For visual representation see our video tutorial.

On-demand webinars

What is the difference between live and On-Demand Webinars?

Live webinars are those events conducted in the real-time, with a host/organizer present in the webinar room. The On-Demand Webinar is a form of a pre-recorded webinar that is created with components prior to publishing. As soon as your participants receive an email invitation, they have unlimited access to it. They can join your event whenever and wherever they want.

How do I set up an On-Demand Webinar?

Log in to your account and schedule your event. In the Room Type section, choose “On-Demand”, provide the name and decide on Access Type for your event.

Then choose which components should be added to your webinar – the pre-recorded video, presentation or 3rd party program recordings, or a custom Call-To-Action button. Make sure all your components are ready in advance!

You can enable scroll controls for your event and an option for the participants to leave you a message if needed.

Where can I check the list of leads of my On-Demand Webinar?

Click on “Statistics” in the upper right corner of Account Panel. Choose the “on-demand events” tab. You will see a list of your webinars along with the number of unique attendees. By clicking on “Actions” and then “View details” you will get a list of viewers with all of their details. The messages left by viewers will be available in that section as well.