Unlike other platforms, our software doesn’t require installation. The organizer and attendees need only a Web browser and Internet access.
The platform is flexible and customizable to meet your needs.
For more information about our advantage over competitors, please click here.
No, all they need is a link to your event.
No. ClickMeeting is Web-based software requiring no installation.
Requirements that must be met:
2 GHz dual-core processor or better (4-core preferable)
2 GB of RAM (4 GB or more recommended)
Operating systems such as Windows 8 (Windows 10 recommended), Mac OS 10.13 (the newest version recommended), Linux, Chrome OS
As ClickMeeting is a browser-based platform, it is required to use the latest official versions of Google Chrome, Mozilla Firefox, Safari, Edge, Opera.
In order to use the service (including participating in conferences) on certain mobile devices, it may be necessary to download a relevant app in the iTunes App Store or Google Play Store. To use the service in the full audio-video range during a conference, it is necessary to have a webcam, microphone, and headset or loudspeaker connected to and recognized by your device, and they should not be simultaneously used by another application.
|Audio||256 kbps||512 kbps|
|Audio + video||512 kbps||1024 kbps|
|Audio + video + screen sharing||1024 kbps||2048 kbps|
|3 camera feeds||2048 kbps||3072 kbps|
|4 camera feeds||3072 kbps||4096 kbps|
|5 camera feeds||4096 kbps||5120 kbps|
|6 camera feeds||5120 kbps||6144 kbps|
|7 camera feeds||6144 kbps||7168 kbps|
File extensions that can be converted in ClickMeeting are: avi, mov, wmv, mpg, mpeg, mp4, mp4v, qtx, asf, m4v, m4u, m4e, mkv, ogv, ogm, ogx, qtm, qt, webm, wmx, mp3, wav, wma, pdf, ppt, key, odp, ppt, pdf, doc, pages, odt, xls, numbers, ods, png, jpg, txt, docx, xlsx, pptx.
By default, you can have up to 4 video camera feeds during an event. If you require more, you can easily buy up to 3 extras. Simply log into your account, move the pointer to your name in the upper-right corner of the screen, and go to Account add-ons.
It depends on your service plan. Full details are available on the pricing page.
A webinar is a seminar conducted on the Internet (from web + seminar). Webinars are also called web conferences, video conferences or webcasts. They allow users in different parts of the world to see, hear and interact with the presenters, ask questions, respond to surveys, etc. Webinars are commonly used in sales, marketing, education sectors, or an employee’s training sessions.
What is a webinar and how does it work?
When organizing a webinar, we want to primarily reach a dispersed group of people and offer them specific content and knowledge. These can be sales leads or actual customers, as well as students, participants of training sessions or employees of huge companies with branches scattered around the country – or the world.
A webinar is much more than just a regular online meeting. It is a form of interactive marketing communication filled with multimedia, which has become a permanent part of the landscape of every industry operating on the Internet.
The core of an exemplary webinar is a presentation with valuable content for the meeting’s participants. These are presentation slides during which the organizer discusses a topic or video materials which the organizer can include in the webinar program.
Webinar and its interactivity
When answering the question, „What is a webinar?”, it is impossible not to pay attention to its functionality. On the one hand, they help to substitute a traditional meeting. On the other hand, they allow realistic and effective knowledge sharing.
- Desktop Sharing – true magic provided by a high-tech webinar platform. With this feature, participants can see exactly what the organizer wants to present by sharing their entire screen or only a part of it.
- Whiteboard – sometimes, it’s better to visualize a complicated process or topic. With this feature, the organizer can outline a chart or illustrate the ideas.
- Surveys – the perfect way to check your webinar participants’ knowledge. The results serve as a source of knowledge and guidance for upcoming webinars.
- Chat – an ideal tool created for building stronger relationships with your webinar participants and providing answers in real-time.
To create a webinar, you need access to a webinar platform. You also need a device with a stable Internet connection (not necessarily a desktop or laptop computer) equipped with a microphone and camera to broadcast your voice and image.
A multiuser account allows you to use different login credentials for the same account. Subaccounts are separate accounts managed from the main account. Choose multiuser if you want to avoid confusion over login credentials. If you want your coworkers’ information and files to remain private, and you’d like them to have separate storage space and recording time allowances, go for the subaccounts.
When you create a new event, it is a webinar by default. To turn it into an online meeting for up to 25 attendees, enter your webinar room and change the audio mode to Discussion mode. To return to the webinar format, switch from Discussion mode to Listen only mode.
Alternatively, you can choose the online meeting format while scheduling your event. Go to the Settings tab and scroll down to the bottom of the page. In the section Room type choose Meeting. And you’re ready to go.
|Ankara||+90 (850) 455-1249|
|Berlin||+49 (157) 3598-9002|
|Buenos Aires||+54 (11) 5032-8127|
|Calgary||+1 (587) 774-1365|
|Chicago||+1 (312) 702-1380|
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|London||+44 (20) 7048-4146|
|Madrid||+34 (91) 084-0589|
|Melbourne||+61 (3) 9021-6833|
|Mexico City DF||+52 (55) 8526-2977|
|Moscow||+7 (495) 669-4207|
|New York||+1 (917) 338-1451|
|Oslo||+47 (21) 953-760|
|Paris||+33 (9) 7512-9519|
|Perth||+61 (8) 6365-0440|
|Philadelphia||+1 (267) 279-9000|
|Praha||+420 (2) 3409-3808|
|San Francisco||+1 (415) 697-0350|
|Seattle||+1 (206) 453-2087|
|São Paulo||+55 (11) 3230-2305|
|Tel Aviv||+972 (3) 374-1866|
|Tokyo||+81 (3) 4570-4339|
|Toronto||+1 (647) 497-7729|
|Warsaw||+48 (22) 307-8288|
|Zürich||+41 (44) 508-7143|
Your free trial account includes the following specification:
Maximum number of attendees in your webinar: 25 (But if you turn your event into a meeting, the limit is 5 attendees.)
Maximum number of presenters: 2
Maximum number of camera feeds: 4
Webinar recording space: 30 minutes
Storage space: 64 MB
The multiuser feature allows you to have multiple users on the same account. Co-workers, employees, or contractors can log into your account using their own credentials, and create and host their own events on your account.
Please note that the multiuser feature doesn’t allow you to host more than one event at the same time. For that, you’ll need to purchase an Additional Room Session in the account add-ons.
If you need privacy for the users on your account, purchase a subaccount. Each person gets their own storage space and recording time allowances and can keep their files and information private.
By default in all account types, you can run only one event at a time. If you wish to host multiple events at the same time, you need to purchase additional room sessions from the account add-ons menu.
ClickMeeting works with all the laptops’ built-in cameras, and most of the web cameras. More advanced ones may need installing more software or hardware. You can test your camera compatibility by using our Free Trial Account.
Unsplash is a free online service that shares stock photography under the Unsplash License. You can choose from hundreds of high-quality pictures on the website. Use them as webinar page background pictures for your webinar room, registration page, profile page, webinar login page, on-demand webinar page, and the thank-you page.
You are not required to create an Unsplash account to use their stock images within ClickMeeting.
Log into your ClickMeeting account, hover the pointer over your name and go to your Appearance Settings > General. Accept the Unsplash Terms of Service, go to the Search field above the photo samples, and put in keywords (English only).
Scroll down the gallery to find your ideal photo. The new photo will be visible on all your webinar pages, including the webinar room, registration page, profile page, webinar login page, on-demand webinar page, and the thank-you page.
Each picture contains the name of the photographer. After clicking on it, you will be redirected to their personal page to give them credit for their professional work.
If you already have an Unsplash account, you can upload your personal pictures there and use them as background pictures for your ClickMeeting webinar pages.
For plain background pictures, type in the name of the color you want in the “search” field and find the best match among the results.
Yes! To create a ClickMeeting 30-day free trial account, with no credit card required, click here.
When you log in to your account, the Upgrade now button will be displayed at the top of the screen. Click it, choose your service package, and click Continue. Then enter your billing details and click Upgrade account.
The price is based on the maximum number of attendees at any one event. Full details are available on the pricing page.
We offer a 20% discount if you purchase an annual plan. We also offer discounts for nonprofit organizations. To learn more about the discounts for nonprofits, please contact us at: firstname.lastname@example.org.
Unfortunately, we do not offer this option at present.
Please note that your subaccount and multi-user account users cannot purchase the add-ons. These can only be purchased from and for the master account.
We accept all major credit cards including VISA, MasterCard, and American Express.
In countries where access to credit cards is limited, we accept payments via PayPal.
Log in to your account, move the pointer to your name in the upper-right corner of the screen and select Billing details. Then add a new credit card.
To change your VAT number or invoice details, please contact us at email@example.com.
To view your current plan details, log in to your account and move the pointer to your name in the upper-right corner of the screen. In the Account details section look for Plan size.
To upgrade your plan at any time, log in to your account and move the pointer to your name in the upper right corner of the screen. From the drop down menu select Billing details and click the Upgrade button.
Yes, you can downgrade your plan to any paid plan currently available, starting with your next subscription period. To downgrade, please contact our Customer Success Team.
Please note that it is not possible to downgrade from a paid plan to a free trial.
Please also note that downgrading your account will result in the voidance of all your promo-codes.
No, there are no hidden costs for using ClickMeeting features.
Please note that your subaccount and multi-user account users cannot purchase the add-ons. These can only be purchased from and for the master account.
Log in to your account and move the pointer to your name in the upper right corner of the screen. From the drop-down menu select Billing details to view information on the charges.
Of course! If you are paying for your plan with a credit card, you can download an invoice from your account panel at Billing details. If you are a business client, we will send your invoice via email.
You can use your account again as soon as you enter new billing information. If you can’t access your account, contact our Customer Success Team for help.
To cancel your account, log in and move the pointer to your name in the upper right corner of the screen. From the drop-down menu select Billing details and click Cancel Account.
Because ClickMeeting is a pay-as-you-go service, we do not offer refunds. Instead, we provide a 30-day free trial, with no credit card required for sign-up. This gives you a zero-risk way to try ClickMeeting before purchasing it.
We do not issue refunds, even if you cancel immediately after your credit card is charged for the new billing period. For example, if we charge your credit card on August 10, and you cancel your account on August 15, you are still responsible for paying for the entire month (or year, if you have selected an annual plan.) No subsequent charges are applied to your credit card, but the amounts already charged are not refunded.
We treat all customers equally, so we do not make exceptions to this policy.
Absolutely! Creating and managing subaccounts is easy, and we have described how in these FAQs and this manual.
You can have as many subaccounts as you need.
You can create only one level of subaccounts, meaning subaccounts can’t own subaccounts.
Click your name in the upper right corner of the screen and go to Account add-ons. Click Subaccounts, choose the type and quantity of subaccounts you want to purchase, and click Buy. You’ll be charged a prorated amount for the current period and the monthly rate from then on.
It depends on its size. You will see the exact amount after selecting a subaccount for purchase.
When you buy a subaccount, we charge you a prorated amount for the number of days left before the end of your billing period. Example: your billing period ends on the 15th of each month, and you purchase a subaccount on the 23rd. We will charge you proportionally for the period from 23rd to 15th, and the monthly rate from then on.
Click your name in the upper right corner of the screen, go to Subaccounts, and click Manage my add-ons in the upper right corner. Assigned and activated subaccounts are shown in white; unassigned and inactivated accounts are shown in gray. Click Decrease beside a package and click Cancel beside the subaccounts you no longer need.
A canceled subaccount remains active until the end of the billing period, as shown on the bar. After that date, the canceled subaccounts will be deleted, all data will be deleted, and you will no longer be charged. This action cannot be undone.
To add funds to your account, go to your account settings in the upper right corner of the screen, choose billing details, and click Buy more beside your account balance. Then select or enter the amount and click Pay. Your credit card will be charged accordingly.
To see details of a transaction, go to Billing details in the upper right corner of the screen and choose Transactions history . Then find the session you want to view, click Actions , and choose Details . You’ll see the phone numbers your attendees used and the cost. For a detailed list of all dial-ins for a particular event, go to Actions and choose CDR .
At any time, you can check the toll-free usage of a particular event by viewing the event statistics.
If you do not intend to use your account in the near future, you can freeze it for up to 90 days. During the freeze, your account will be inactive and you will not be charged for it. You can unfreeze the account at any time by logging in, or the account will unfreeze automatically after 90 days. To freeze your account, go to your account Billing Details and click Cancel Account. Then proceed to step 2 of 3. Your account will remain active until the end of your current billing cycle and will then freeze.
Getting ready for the event
We provide a whitepaper with 20 tips to help you prepare for a successful event. Click here to download it.
Go to the Schedule tab and click Schedule event on the right-hand side of the screen. Next, choose a name for your room and use the drop-down calendar to specify the date. Make sure the time zone setting on the right is correct.
Choose Access type. You can create events that are Open to all, Password protected, or Token protected. When logging in to token-protected meetings, attendees need individually assigned tokens, which are sent automatically with invitations.
In the Rebranding and Waiting room tabs, you can change the layout and branding of your webinar and waiting rooms, as well as the agenda and the lobby message displayed to attendees while they wait for the event to start.
If you enable Registration for your event, you’ll know in advance how many people want to take part. To capture additional information, go to the Registration tab and choose the details you require.
After choosing your settings, don’t forget to Save event.
Go to the Schedule tab and click Start event on the right-hand side of the screen. Next, choose a name for your room and select Permanent. Then Save event.
If the event hasn’t started yet, you can invite attendees in the Schedule tab by clicking Actions → Invite beside the event name. Next, choose Participants. Copy and paste email addresses: add them one at a time or select them from your address book or contact groups.
If the event is already running, invite attendees by clicking the Invite button on the Attendee List pod in your webinar room.
Yes. Move the pointer to your name in the upper right corner of the screen and select Appearance settings → Email.
Yes, you can create password- or token-protected event rooms, so only participants with the password or token can join. To set a password or token, click Actions → Edit to the right of the room name. Choose access type – Password or Token – and click Save event.
The password is the same for all participants. For token-protected events, each participant receives a unique token that only one person can use to enter the event.
If you choose token protection for your event, we recommend that you disable the phone gateway as token protection will not work with it.
Yes they can, but you need to enable it when creating an event. Go to the Registration tab and turn the registration button to the On position. First name, last name and email address are required by default. If you want to add a new element from the list on the right-hand side, click it and drag and drop onto the registration page layout.
In order to obtain the room URL, your invitees need to find the invitation to registration in their mailbox and follow the link to the registration form. Once they have registered, they will receive the confirmation message with the room URL.
If you enable Registration, you’ll know in advance how many people want to participate, so you can capture any additional information you need.
Yes, you can automatically redirect your participants to your thank-you page or any landing page by entering a URL in the Registration tab. Your attendees will be taken to that address as soon as they finish registering.
To customize the webinar room, log in to your account and click Actions → Edit to the right of the room name. Then go to the Appearance tab and customize the webinar room by double clicking any element and choosing a color.
To the right of the room name in the Schedule tab go to Actions, choose Details, and go to the Embed tab. You’ll find code you can copy and paste into your website.
Go to the Schedule tab and click Actions → Edit to the right of the room name. You can adjust the event time and other settings. Don’t forget to save it!
To the right of the room name in the Schedule tab, go to Actions, choose Details, go to the Invitation tab, and click Re-send beside the invitee(s) name(s).
Any time you edit an event, the system prompts you with the option of re-sending the invitation.
To assign a new subaccount, click your name in the upper right corner of the screen and go to Subaccounts. Click Add new subaccount and enter the page name, user name, and email address. Choose the package size for the new subaccount and click to confirm. The subaccount has been created but is not active yet.
Once a subaccount is created, the system sends an activation email to the email address you provided. When the recipient follows the link and creates a password, the subaccount is fully functional and ready to use.
Click your name in the upper right corner of the screen and go to Subaccounts. Here you can see your assigned and activated subaccounts. You can log into them, change their package size, or delete them. You can also assign new subaccounts here.
For more options go to Manage my add-ons in the upper right corner of the screen.
To reassign a subaccount, just delete the assigned user and create a new one. Please note that deleting a user also deletes the user’s data. This action cannot be undone.
Yes, click the Subaccounts icon on the left side of the screen and choose the subaccount you want to switch to.
When scheduling a new event, click Show details to calculate the cost of your toll-free minutes. Enter the number of expected attendees and the duration of the event into the calculator form.
At the end of your event, you will be charged for toll-free minutes used. If the funds in your account are not sufficient, the difference will be charged to your credit card.
Your current account balance is displayed in your account settings in the upper right corner of the screen.
To enable toll-free minutes, move the toll-free slider to the On position. If a pop-up message asks you to enable the phone gateway, click OK .
Please remember that you can also enable toll-free minutes from your webinar room while the event is in progress. Simply go to the Room settings and move the toll-free slider to the On position.
When you record your event, the system captures the default language interface you’ve chosen in your account language settings. To record your event with a language interface different from your default setting, you need to change it in the webinar room before you click the REC button (or the Ad hoc event button for events with Recording Auto-Start enabled).
Example: Your default language is Spanish, but you want the recording to show the German interface. First, enter your event room and change the language from Spanish to German. Second, click REC (or the Ad hoc event button for events with the Recording Auto-Start enabled).
Please note: Changing the event room language interface while recording will not change it on the recording. You need to stop the recording, change the language, and start recording again.
Your .xls and .csv files are encoded by default using Windows encoding. This is what causes your problems.
Here’s how to correct the problem by encoding your file using UTF-8. While editing your file in Microsoft Excel, go to File > Save as, click Tools in the bottom right corner of the window, and choose Web options. Another pop-up will appear. Go to the Coding tab and, under Save this document as, choose Unicode (UTF-8). Click OK and Save. Now import your file into ClickMeeting again.
During an event
Log in to your account, go to the Schedule tab, and click Join beside the event name. Your room will load instantly. Then click Start event.
Log in to your account, go to the Schedule tab, and click Join beside the event name. Your room will load instantly. Then click Start event.
You’ll need the URL of the webinar room. Simply click it or paste it into the browser address bar to go to the room.
If you don’t have the link, you can access the event at clickmeeting.com. Click Join webinar and provide the ID of the event you wish to attend.
Launch your ClickMeeting mobile application.
If you are using a tablet, choose I’m a Participant or I’m a Host. Then enter Meeting ID, click Join, provide your name and email address, and again click Join.
If you are using a smartphone, the Participant tab is displayed by default. To change to Host, simply change the tab. Enter meeting ID, your name and email address, and click Join.
After you log in to the webinar room, click the A/V Settings at the top of the window. Move the switch by Use Microphone and Use Camera to the ON position and choose your devices (alternatively, you can Use Avatar instead of video).
Depending on your pricing plan, you can also change your video quality from standard to high definition. If a pop-up window appears, click Allow to allow access to your equipment.
The maximum file size is 50 MB in the webinar room and 500 MB in the storage section of your panel.
Webinar modes are predefined settings that give you more control over the event:
- Presenters only – used when there is more than one presenter. Turning on this mode allows presenters to speak to each other and not be heard by the participants. Please note that when you change the conference mode in your event to Presenters only, your audio and video are not being recorded.
- Listen only – only the presenter(s) can speak. Your audience can listen to the presentation but can’t ask questions. This is the default mode for your events.
- Discussion – allows attendees to speak to you and to each other. Choosing this mode turns your webinar into an online meeting. To turn your event back into a webinar, choose the Listen only mode. NOTE: Discussion mode is available only for events with up to 25 attendees.
Please note that changing the audio mode will mute all the other presenters (if there is more than one). The presenters will need to enable their microphone again.
Click the REC button at the top of the webinar room window. A flashing red light indicates the event is being recorded. Please be aware of your recording space limitation, which is based on your service package. Find out how much recording space comes with your service package here.
If you have used up all of your recording space, and your event hasn’t ended yet – don’t worry. The system allows you to continue recording until your event ends.
Note: when you change the conference mode in your event to Presenters only, your audio and video are not being recorded.
It depends on your service package. Please visit our pricing web page.
Yes, you can record anything that is displayed in your webinar room window.
When you stop recording, ClickMeeting automatically saves recorded content in mp4 file format.
Your recordings are stored in Storage → Recordings.
Go to Storage → Recordings and click the play button beside a recording you wish to play.
Go to your Storage tab, choose Recordings, click Actions next to a recording, and select Edit.
Not directly. You can download it to your disk and send it to your attendees. Alternatively, you can export it to your Dropbox account and then send the link via email.
Yes. To allow someone to speak and broadcast video, click the person’s name on the Attendees list and choose Turn mic on and Turn camera on. The person will be able to broadcast both audio and video.
Yes. Click the person’s name on the Attendees list and choose Make Presenter. The newly assigned presenter will be able to speak to everyone and share a presentation.
Yes, there are two methods:
- Use the YouTube feature in the Dashboard on the left-hand side of the webinar room to play any video hosted on YouTube.
- Upload one or more videos into the Presentation feature available in the Dashboard. To play an uploaded video during an event, click the Presentation icon in the Dashboard and choose the video.
Go to the menu on the left in your webinar room and click on the Desktop sharing icon. Screen sharing application will launch automatically and be ready to use. You can share your full screen, screen area or selected application.
Please note that Desktop Sharing is available only on platforms that support Adobe AIR, i.e. MS Windows and Mac OSX. Desktop Sharing does not work on Linux or Chromebooks. Please note that on iPhone and iPad devices you can only watch a shared screen, but you are not able to share the screen yourself.
Yes, by using the whiteboard tool. Click the Whiteboard icon in the Dashboard on the left-hand side of the webinar room and then check the Collaborate box in at the bottom of the screen. Your attendees can now draw or make notes together.
For now, you can’t do it for a particular event, you can only increase the overall number of attendees by upgrading your account.
Click the options icon in the lower-right corner of the chat window (“wheel”) and move the slider beside Enable for participants to the ON/OFF position.
Chat sessions are saved automatically. You can access them in your account panel by going to an event’s details.
Click the options icon in the lower-right corner of the chat window (“wheel”) and select language by Translations. Your chat will be automatically translated whenever a new message is posted in the chat pod.
Yes. Click the Surveys icon in the Dashboard on the left-hand side of the webinar room. Then click Create survey. Give your survey a name, select Poll or Test, and Start adding questions. Type your question, choose whether it is single-choice, multiple-choice or short-answer, then add answers (these can include images). Once you finish adding your questions, click Finish and save.
To use your survey during an event, click the Polls icon in the Dashboard and click the poll name to open it.
Yes. In the A/V Settings at the top of the webinar room window move the slider by Use avatar to the ON position, choose an avatar and click Apply. To upload your own avatar, click the plus icon, find the file you want to use and click Open. Then confirm your choice by clicking Done.
Click the End event button at the top right of the webinar window. Choose Exit myself to leave the room and keep it open for attendees who are still downloading files, chatting or reviewing media. Choose End session to close the event for all attendees.
Of course! The dial in numbers are always included in the event invitation.
When setting up your event, you can choose the country your attendees will be dialling from. If you choose nothing, we will send recommended phone numbers for each attendee.
Toll-free phone numbers are available for attendees in Canada, the United States, Poland, Russia, and the U.K. We plan to add more countries soon.
Your invitees will see the dial in numbers in their invitations.
When setting up your event, you can choose the country your attendees will be dialling from. If you choose nothing, we will send recommended phone numbers for each attendee.
A full list of toll-free numbers is available on our Dial Plan web page.
To record a webinar, your webinar solution needs to have a recording feature for capturing whatever is going on in your webinar room (please note that not all webinar solutions offer this feature). You also need a microphone and a webcam to capture your voice and image.
If you choose ClickMeeting, recording your webinar will require only one click in your webinar room. And after your recording is completed you can easily trim it using the tool provided in your account panel.
Yes, it does. In MyWebinars Pro packages, we offer high-definition video, compared to MyWebinars where we offer standard definition.
The word “high-definition” refers to a method of presenting a picture with definition that is superior to standard.
The HD offered is the best possible configuration for the image quality, hardware, and broadband requirements for most webinar attendees and provides seamless webinars.
If you are attending an event as a Participant, your dial pad options are:
0 – hear the help menu
1 – mute/unmute yourself
4 – turn music on/off while waiting
5 – ask a question
Please note that for now you can not dial into the webinar room as a Presenter.
The Call To Action feature is a customizable pop-up you can display at any time during your webinar. It includes a message and a button to redirect attendees to a custom web page. It’s a great way to capitalize on audience engagement, present an external source, or make instant sales.
To set up this feature, go to the Dashboard and click the Call to action icon.
Enter a description of the action you want your audience to take (up to 54 characters with spaces)  and the text to display on the button . Add the URL of the custom web page for audience redirect . You can also specify how long the pop-up will appear . When you’re done, click Create .
To disable the pop-up at any time, click Close on the right.
The YouTube integration allows you to do two things: 1. find and play any video content during your event without leaving the webinar room, 2. export your recorded webinar directly to your YouTube channel.
Go to the Settings in your account panel and enter the Integrations tab. Next, choose YouTube integration and click Authorize. You’ll be asked to provide your YouTube credentials. Once you submit it, your integration will be enabled.
Go to your Storage and choose Recordings. Next, click Actions next to the recording you’d like to export and then click YouTube. Your file will be published automatically on your YouTube channel. After the upload is complete, you’ll receive a private message in your ClickMeeting inbox. Please note that your uploaded video is not public by default. To make it public, you need to change it manually in the video details. You can access all your videos on this page.
It means that you or your attendees can unpin the pod and pin it in your preferred location for better focus.
Please note that you cannot maximize the audio and video pod to the full screen. To enable it in the main presentation window, go to the Dashboard and enable AV View.
The Question Mode allows you to add selected chat messages to the question list to be answered later in the event. When the time is right, you can publish the questions in the main window to focus your attendee’s attention while you answer them.
When typing questions, attendees can mark them with the question mark icon. These questions will be added to the question list in a separate tab. If your attendees fail to mark them, you can do it yourself by choosing the Question Mode from the Dashboard and clicking Mark as Question by the selected question on the chat. When you want to start answering these questions, go to the Question Mode in the Dashboard and click Show Question List. Next, choose a specific question from the list and click Publish. The selected question will be displayed in the main window for you to answer.
To end question mode, click Close Question Mode at the bottom left corner of the screen.
In the My Info tab you and your attendees can find all the details related to your event: the date and time, URL, PINs for mobile and phone access Additionally, you have the option to buy more add-ons, contact our Support Team via Live Chat, lock the webinar room and finish the event.
Stream on Facebook or YouTube is available in MyWebinars PRO.
Please join your webinar room and hover the pointer over “Menu” on the left side and click on it.
The Stream on Facebook or YouTube option will be available at the bottom of the list.
After clicking on it, you will be able to choose between Stream on Facebook or YouTube.
To learn how to enable Stream on Facebook, watch the video tutorial.
Unfortunately, no. You can stream your webinar live on either Facebook or YouTube. In order to start a new broadcast, please stop streaming the first one.
You may experience a slight delay when you broadcast the webinar on YouTube or Facebook platform, depending on the quality of your Internet connection.
The notification will appear on the left side of your screen indicating that you have started your broadcast.
In the top bar of the webinar room, you will also see the Live Stream option with a blinking dot throughout the whole webinar.
The streaming keys are valid for 5 days. After this time, you would want to copy and paste new streaming keys in order to be able to broadcast your webinars on YouTube or Facebook.
The webinars will be recorded on YouTube or Facebook even if you do not initiate the recorder within the ClickMeeting platform.
The video will be available on your Facebook wall or YouTube panel. The video will be either public or private depending on the settings in your Facebook or YouTube account.
After an event
You can view details of your events and attendees: total number of events broken down by month, total number of meetings and webinars, how many attended, where they were from, and what devices they used to access your event. You can also view details of each attendee: their email address, duration of their attendance, browser used, location, their event rating, and polling statistics.
ClickMeeting automatically redirects attendees to a thank-you page after the event ends. You can choose any web page. After the event, ClickMeeting also sends an automatic thank-you email to each participant (its content can’t be customized at present).
Yes, details of all your events are saved in your account. To look them up at any time, go to the Timeline tab. Your events are displayed in chronological order with the most-recent on top.
Of course! You can connect ClickMeeting with Facebook, Flickr, Gmail, Google Calendar, Google Chrome, HubSpot, iCal, iWork, LinkedIn, Moodle, MS Office, Salesforce, Slack, YouTube, Twitter.
To get started, log into your account, click your name in the upper-right corner and choose Account Settings. Next, go to the Integrations tab and click an app to start integrating it. Or go to ClickMeeting App Center to download a plug-in.
To delete a subaccount, click your name in the upper right corner of the screen and choose Subaccounts. Click Actions beside a subaccount and choose Delete user. Please note that deleting a subaccount will also delete all data related to it. This action cannot be undone.
Please remember that deleting a subaccount is not the same as canceling it.
Depending on your pricing plan, you can store from 128 MB up to 1 GB of files. To find out how much space you have remaining, please go to the Presentations area in the Storage tab of your account panel.
Please note: the size of a single file can’t exceed 500 MB.
Please also note: if you’re about to run out of storage space but still have at least 1 MB left, you can upload a file not larger than 500 MB and exceed your allowance. However, you will not be able to upload any more files after that.
Of course! Simply go to Storage in the Add-ons section of your account settings or go to File Storage in the Extras section of your webinar room.
But before you do that, go through all your files and delete the ones you no longer need (download them before deleting, if necessary.) Also, consider uploading the videos you want to share to YouTube and use our easy integration to show them to your attendees in your webinar room. You can also integrate your ClickMeeting account with DropBox and use it as an extension of your storage space.
You will see the prices in the Add-ons section of your account settings.
By default, all emails sent from your ClickMeeting account are signed by the ClickMeeting Team. To change to a custom signature, go to your Account Settings and click the Personal details tab. Next, hover above the Signature and click Edit. Then type your signature and click Save.
Absolutely! Your security is our number one priority, so we offer best-practice security measures. Please refer to this document for details.
For optimal use we recommend outbound configurations via TCP ports 1935, 80 and 443.
If you wish to organize an event using WebRTC audio-video technology, please make sure that the TCP/UDP port 443 is open.
For optimal use, make sure that UDP is open for all IP addresses available in this document.
No, it is not possible. You don’t need to install anything to use ClickMeeting and all files that are uploaded and shared are scanned by anti-virus software on our servers.
To change your password, log in to your account and go to your name in the upper right corner of the screen. From the drop-down menu select Account details, go to Change password and click Reset password. A link will be sent to your email address. Follow the instructions to change your password.
There may be a delay in refreshing the progress bar. If this persists, and refreshing the site has no effect, try removing the file by clicking the Delete link on the right-hand side. If this doesn’t work, wait a few minutes and use the Upload file button again. If the same thing happens, please contact our Customer Success Team.
Make sure your device is plugged in and activated on your computer or laptop. The volume should be set at an appropriate level. Speak into your microphone to test if the device is working properly. If the microphone icon turns green, this means that everything is OK.
Make sure you don’t have any other application running in the background that uses the camera and microphone (i.e. Skype, Facebook, WhatsApp, etc.), as this could interfere with ClickMeeting if both are running at the same time.
If your attendees are communicating that they cannot hear you, make sure your microphone is turned on in the webinar room (the green microphone icon). Plug in new external devices before opening your web browser and the webinar room. In most cases, you will need to refresh them to detect the new device(s).
Make sure the Presenters Only webinar mode is not enabled. In this mode, only presenters can hear and see each other, and the audio and video are not being recorded.
If you or your attendees hear an echo in the webinar room, it may be caused by the device you are using. This happens when multiple people are speaking during the webinar and at least one of them is using loudspeakers in their hardware configuration. In this scenario, audio from the computer’s loudspeakers is caught by the microphone and played back to the webinar, causing the feedback issue (echo).
You can fix this by having all of your speakers use headphones or dedicated headsets.
If your audio seems to be choppy or breaking up, make sure your Internet connection is stable enough or available bandwidth is sufficient to properly stream the audio and video. Check if any apps are running in the background and switch them off. Focus especially on applications that have auto-update settings or typical download manager apps for any files that might be downloaded/uploaded during your webinar.
Try to limit the bandwidth usage in your webinar room by turning off the screen sharing application or inactive users’ cameras (instead upload a photo or set up an avatar). Use an Ethernet connection rather than Wi-Fi, and use private network whenever possible.
Restart the computer and router if the steps above do not solve the problem or contact our Customer Success Team.
The abbreviation GDPR refers to the legal act adopted by the European Union that regulates the principles of personal data protection, which came into force on May 25, 2018. The act aims to ensure an appropriate level of personal data protection of individuals and harmonize the rules regarding data processing in the EU. It applies to every company providing services to EU citizens, even if it is not based in the EU.
As a company operating under Polish law, ClickMeeting is required to implement and comply with GDPR, like any company that stores or processes the personal data of EU citizens and markets services or products to those citizens, even if the company does not have a business location in the EU.
In order to ensure compliance of our activities with GDPR we have audited the entire organization, introduced appropriate technological solutions in the service we offer, changed our internal policies, reviewed and renegotiated our agreements with data processors. We regularly train our employees and constantly monitor the current standards to ensure the highest data processing security, making appropriate changes in our organization when necessary.
Yes, ClickMeeting participates in the processing of personal data, both as a data controller (of ClickMeeting customer data) and as a processor (of customer webinar participants).
The ClickMeeting customer who has an account on our platform and organizes an event is the controller of the personal data of the webinar attendees. In this case, ClickMeeting acts solely as a personal data processor.
Yes, because ClickMeeting is a data processor for the personal data of webinar attendees, we create data processing agreements between ClickMeeting and our customers. GDPR specifies the duty to conclude such agreements and standard provisions to include.
Yes. ClickMeeting encourages its customers to use the data processing agreement drafted by ClickMeeting that is tailored to the service we provide and assures appropriate security standards. The data processing agreement template can be found here.
Does ClickMeeting use sub-processors in the course of providing the service and the processing of personal data entrusted by its customers?
Yes, as it is necessary for the implementation of our services. ClickMeeting is a global company that allows you to use the service almost anywhere in the world. Primarily because of that, ClickMeeting engages other entities in the course of providing the service to which it further entrusts the processing of personal data received from customers. This means that there occurs the so-called personal data sub-processing.
A complete list of our subprocessors can be found here.
At ClickMeeting, we pay great attention to the proper protection and the processing of personal data, which is why we use different types of security measures. If you are interested in how we protect your personal data and what kind of technical and organizational measures we apply, please click here for a full description of our security standards.
The audio-video technology that ClickMeeting uses is HTML5 technology and WebRTC. It is the highest HTML5 standard that connects the browser with ClickMeeting in real time.
This technology not only makes your work with the application smooth and much more comfortable but above all – delivers your webinar audience razor-sharp audio-video quality.
At this moment, you can use the WebRTC technology with the latest versions of web browsers like Google Chrome, Opera, Safari, Mozilla Firefox, Edge. Those browsers support the new audio-video technology entirely. We strongly recommend choosing Google Chrome, because this browser is the most advanced in terms of integrating with the WebRTC technology.
First, integrate your paid ClickMeeting account with PayPal. Please note that PayPal has a different policy in each country due to various specifications of its market. The customers are able to benefit from PayPal account to the extent determined by PayPal for these countries.
Now, when scheduling an event, you can choose a Paid access type and enter the fee that your attendees should pay to obtain the access to your live webinar.
Please note that the current limits for the event ticket of each of the currency are listed below:
No, you will need to upgrade if you have a Trial Account. All the paid account can benefit from the PayPal account.
For permanent events, your attendees pay once, and then can enjoy your series of webinars using just one access.
The attendees will receive the payment confirmation to the email address provided in the registration form.
To attend the event, attendees can click the Join button in the email or save the token for later. If the attendee loses this email, the organizer of the event can resend it.
Once the entry fee is submitted while scheduling the event, it cannot be changed. This means that if you want to alter the price of the event, you will need to delete the webinar and schedule it again with the changed price.
If you decide to hold the webinar another day, simply edit the event. When the changes are submitted, your attendees will be notified immediately.
Go to your event and select the Paid Event tab. You will see all the attendees with their payment status. From here, you can manually Confirm or Reject each attendee.
If you choose to cancel the event or reject the admittance of the attendee, your attendee(s) will receive a notification. You can return the paid fees from your PayPal account. Learn more here. Please note that the refund does not happen automatically when you cancel the event.
Go to the settings in your account panel and select the Integrations tab. Then authorize the integration and follow three steps.
- Click “here” and log into your PayPal account.
- Paste “paidaccess_api1.clickmeeting.com” into Third Party Permission field and click Lookup.
- Mark “Use Express Checkout to process payments” (first position on the list) and click Add.
This authorization process needs to be done only once.
If you don’t have the PayPal account yet, please click here to create it and benefit from the integration!
Please note that PayPal has a different policy in each country due to various specifications of its market. The customers are able to benefit from PayPal account to the extent determined by PayPal for these countries.
Yes, if you have the paid ClickMeeting account you can benefit from the integration without extra costs. However, please note that PayPal applies charges. Learn more here.
The payments are directly transferred into your PayPal account. From there you can transfer it onto your bank account linked with the service. However, first read how to activate receiving payments.
Your attendees can pay either via PayPal or with a card; MasterCard, Maestro, Visa, Discover or American Express.
The number of tickets is dependant on the account type you have. Please note that the maximum amount of tickets is 500.
First, you need to create an event and record it. You have two options to record your webinar:
– Go to the upper right corner in your Account Panel and choose Account Settings from the drop-down menu. Then go to the Advanced Setting tab and click the Recording Auto-Start checkbox. Then, click “Save,” and now all your events will be recorded automatically.
– Create an event and click the “Rec” button on the top bar in the webinar room.
The second step you need to take is after the webinar. Go back to your Account Panel. Click on “Storage” in the upper right corner of your screen. Then choose “Recordings” from the drop-down menu. Pick an event from the list, click “actions” on the right-hand side, and select “publish”.
Now you are ready to send it to your attendees.
Click on “Storage” in the upper right corner of Account Panel. Then choose “Recordings” from the drop-down menu. Pick an event from the list, click “actions” on the right-hand side, and select “publish”.
You will see an “Ok, it’s on” pop-up with a “send” button. As soon as you click the “Send” button in the “Ok, it’s on” pop-up, your attendees will receive an email with the link to your on-demand recordings.
Sharing a recorded event can open a new way to build your lead base. When you share it with your social media and other channels, you can reach potential clients. To get access to your recorded webinar, they will have to enter their email address in a special pop-up that will come up. They will get a link to your recording, and you will have their emails in your lead base. It’s a win-win situation.
Click on “Contacts” in the upper right corner of Account Panel. Choose the “Address Book” from the drop-down menu. Now click the “My groups” tab on the left-hand-side menu. You will see a list of your webinar groups. By clicking on any of them, you will get a list of viewers with all of their details, in the middle of your screen.
Yes! You can share your webinar recording with LinkedIn, Twitter, and Facebook using the share buttons in Publication Details. To do that, you need to click “Storage” in the upper right corner of your Account Panel and choose “Recordings” from the drop-down menu. You will see the “Actions” button on the right side of the recording. In the drop-down menu, you will find the “Publication Details.”
The Automated Webinar is an event, which is scheduled to start and run automatically at a particular time with or without you or your presenter being present. You, as the host, can decide what components you would like to present during the webinar – pre-recorded video, presentation or 3rd party program recordings, pre-prepared Call-To-Action button, or survey.
Please note that attendees would want to join your Automated Webinar at the specified time so that they do not miss the beginning of your event.
The On-Demand Webinar is a form of a pre-recorded webinar, that will enable your attendees to join the event whenever and wherever they want. After recording your webinar, you can send it to your participants, and they will have unlimited access to your event.
Log into your account and schedule your event. In the Room Type section, choose “Automated”, provide the title, and set up the date and time.
Decide which components should be added to your webinar – the pre-recorded video, presentation or 3rd party program recordings, survey, custom Call-To-Action button or chat box. Make sure all your components are ready in advance!
The Automated Webinar Timeline is divided into two horizontal sections. With this tool you can easily arrange:
- the sequence of the files, and
- the time when they should be displayed during the webinar.
The uploaded sections will be available as colorful buttons on the Automated Webinar Timeline. You can easily manage those buttons.
- You can drag and drop them wherever you want them to be in the webinar.
- You can decide how long they are by clicking on them and dragging them left or right to make them longer or shorter.
A pop-up window will also be displayed after adding each component where you can manually set up the display length of each section. If you decide not to show a particular section, you can delete it.
Please note that you can manage the Call-To-Action button and display it at any time (before, after or in the middle of any other component).
Remember to save the adjustments when you are finished setting up your Automated Webinar. For visual representation see our video tutorial.
The Automated Webinar feature is available in all paid plans.
In the free trial accounts, the maximum length of an Automated Webinar is limited to 15 minutes.
Yes, of course! You can set up the Automated Webinar as a paid event and charge the participants for attendance at your event. Please refer to this video tutorial to show you how!
You can host only one event at a time no matter what type of webinar it is.
If you already have the paid account, you can purchase a Parallel Event Add-On to be able to host simultaneous sessions.
The files which can be converted for Automated Webinars are: avi, mov, wmv, mpg, mp4, mp3, png, and jpg.
You can also use pre-recorded videos, presentations or 3rd party program recordings.
You can enable or disable the chat during the Automated Webinar while scheduling the event.
If you disable the chat, the attendees will not be able to leave their feedback or comments, and no chat logs will be available from that session. You can, however, always join the session and turn on the chat during the webinar.
Live webinars are those events conducted in the real-time, with a host/organizer present in the webinar room. The On-Demand Webinar is a form of a pre-recorded webinar that is created with components prior to publishing. As soon as your participants receive an email invitation, they have unlimited access to it. They can join your event whenever and wherever they want.
Log in to your account and schedule your event. In the Room Type section, choose “On-Demand”, provide the name and decide on Access Type for your event.
Then choose which components should be added to your webinar – the pre-recorded video, presentation or 3rd party program recordings, or a custom Call-To-Action button. Make sure all your components are ready in advance!
You can enable scroll controls for your event and an option for the participants to leave you a message if needed.
Click on “Statistics” in the upper right corner of Account Panel. Choose the “on-demand events” tab. You will see a list of your webinars along with the number of unique attendees. By clicking on “Actions” and then “View details” you will get a list of viewers with all of their details. The messages left by viewers will be available in that section as well.